Terms of service

Terms of Service

Last Updated: 28th August, 2026

Welcome to Her Rare. These Terms of Service (“Terms”) govern your access to and use of our website, services and purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website or purchasing from us.

1. Account Terms

You may be required to provide certain information to create an account or complete an order, including your name, contact information, shipping address and payment details.

You agree to:

Provide accurate, current and complete information.
Keep your account information up to date.
Maintain the confidentiality of your account credentials.
Be responsible for activity conducted through your account.
Notify us promptly if you believe your account has been accessed without authorization.

You must be at least [18 YEARS / AGE REQUIREMENT] or have the consent and supervision of a parent or legal guardian to use our services, where applicable.

We reserve the right to suspend or terminate accounts where we reasonably believe these Terms have been violated.

2. Pricing and Payment

All prices displayed on Her Rare are in Indian Rupees (INR) unless otherwise stated.

We make reasonable efforts to ensure that product prices, taxes, discounts and other charges displayed on our website are accurate. However, errors may occasionally occur.

We reserve the right to correct pricing errors and, where necessary, cancel an order affected by an incorrect price. If payment has already been made for a cancelled order, the amount paid will be refunded through the applicable payment method.

Available payment methods will be displayed during checkout.

You agree to provide valid and accurate payment information and authorize us, or our authorized payment service providers, to process the applicable payment.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions and other information displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings, and minor variations may occur between product photographs and the actual product.

We reserve the right to correct errors, update product information or modify product availability without prior notice.

4. Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email or other communication. An order confirmation does not necessarily constitute acceptance of the order.

We reserve the right to accept, decline or cancel an order for reasons including:

Product unavailability.
Incorrect pricing or product information.
Payment issues or suspected fraudulent activity.
Errors in shipping or customer information.
Suspected misuse of our website or services.
Other legitimate business or operational reasons.

If we cancel an order after payment has been received, we will initiate an appropriate refund.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated at checkout.

Estimated delivery timelines are indicative and may vary due to factors including:

Courier delays.
Weather or natural events.
Public holidays.
Operational disruptions.
Incorrect or incomplete delivery information.
Events beyond our reasonable control.

Orders may take approximately 5-7 days to be delivered after dispatch, depending on the delivery location and courier service.

You are responsible for providing an accurate and complete shipping address and contact information.

Once an order has been handed over to the applicable delivery partner, delivery may be subject to the courier's terms and processes.

6. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Unless otherwise stated for a particular product, eligible return requests must generally be submitted within 3 days of delivery.

Products must meet the applicable return conditions, including being unused and in their original condition and packaging, where required.

For damaged, defective or incorrect products, please contact us at herraresupport@gmail.com as soon as reasonably possible after delivery.

Approved refunds will be processed within 72 hours after the return has been approved. The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Certain products may be non-returnable due to their nature, hygiene considerations, customization or other product-specific restrictions.

Please refer to our complete Return and Refund Policy for further details.

7. Prohibited Uses

You agree not to use our website or services:

For any unlawful or fraudulent purpose.
To violate any applicable law or regulation.
To infringe the intellectual property or other rights of another person or entity.
To submit false, misleading or fraudulent information.
To interfere with or compromise the security or operation of our website.
To introduce viruses, malicious code or other harmful material.
To attempt unauthorized access to our systems, accounts or databases.
To scrape, copy or systematically reproduce website content without permission.
To abuse promotional offers, discounts, referral programs or other services.
To impersonate another person or entity.
To engage in conduct that may harm Her Rare, its customers or service providers.

We reserve the right to restrict or terminate access to our website where we reasonably believe prohibited activity has occurred.

8. Intellectual Property

Unless otherwise stated, all content appearing on our website, including our brand name, logo, photographs, graphics, text, product imagery, designs, layout and other materials, is owned by or licensed to Her Rare.

You may not reproduce, distribute, modify, publish, transmit, sell or commercially exploit our content without our prior written permission.

9. Third-Party Services and Links

Our website may use third-party services, including payment processors, logistics providers, analytics services and other technology providers.

We may also provide links to third-party websites. These services and websites are operated independently, and we are not responsible for their content, availability, policies or practices.

Your use of third-party services may be subject to their own terms and policies.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Her Rare will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of our website or purchase of products.

We are not responsible for losses resulting from circumstances beyond our reasonable control, including third-party courier delays, technical failures, communication-network failures, natural events or other force majeure circumstances.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including any applicable consumer-protection rights.

Where permitted by law, our liability relating to a particular order will be limited to the amount paid by you for the relevant product or order.

11. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to operate our website, process orders, provide customer support, facilitate payments and deliveries, and otherwise provide our services in accordance with applicable law.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, technology or applicable legal requirements.

The updated Terms will be posted on this page with the revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection or other applicable legal rights, disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the competent courts located in [New Delhi, INDIA].

Nothing in this section prevents a consumer from exercising any statutory right to approach an appropriate consumer forum, authority or court having jurisdiction under applicable Indian law.

14. Contact Us

If you have questions regarding these Terms, please contact us:

Her Rare
Email: herraresupport@gmail.com
Business Address: New Delhi, India

By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.