Shipping policy

Shipping Policy

At Her Rare, we want your Her Rare discoveries to reach you safely and on time. This Shipping Policy explains how we process, ship and deliver your orders.

1. Shipping Methods

We currently offer shipping through trusted courier and logistics partners.

Available shipping options may include:

  • Standard Shipping — [5-7 BUSINESS DAYS]

  • Express Shipping — [3-5 BUSINESS DAYS], where available

The available shipping methods and estimated delivery dates will be displayed during checkout based on your delivery location.

2. Order Processing Time

Orders are generally processed within 5-7 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During major sales, festive periods, product launches or other high-demand periods, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery generally takes:

Standard Shipping: [5-7 BUSINESS DAYS]

Express Shipping: [3-5 BUSINESS DAYS]

Delivery times may vary depending on your location, courier availability and other circumstances outside our control.

The estimated delivery timeframe shown at checkout is the best indication of when you can expect your order.

4. Shipping Costs

Shipping charges are calculated based on factors such as your delivery location, order value, package size and the shipping method selected.

Applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Our current shipping rates are:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [SHIPPING COST]

  • Free Shipping: [MINIMUM ORDER VALUE / CONDITIONS, IF APPLICABLE]

5. Order Tracking

Once your order has been dispatched, we will provide tracking information through [EMAIL / SMS / WHATSAPP], where available.

You can use the tracking number provided to follow your shipment through the relevant courier partner.

Please allow up to [24 HOURS / 1 BUSINESS DAY] after dispatch for tracking information to become active.

6. Delivery Issues

Please make sure that your shipping address, phone number and other delivery information are accurate when placing your order.

If your package is marked as delivered but you have not received it, or if you experience another delivery issue, please contact us at herraresupport@gmail.com as soon as possible.

We will work with the relevant courier partner to investigate the issue and assist you.

7. Delays

While we work with our delivery partners to provide reliable service, delivery delays can occasionally occur due to circumstances beyond our reasonable control, including:

  • Weather or natural events

  • Public holidays

  • Courier or logistics disruptions

  • Incorrect or incomplete address information

  • High-volume periods

  • Transportation delays

  • Events beyond our reasonable control

If your order is delayed, please contact us at herraresupport@gmail.com and we will do our best to assist.

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

8. Incorrect or Incomplete Address

Please carefully check your delivery details before completing your order.

If an order cannot be delivered because of an incorrect, incomplete or invalid address provided by the customer, additional shipping charges may apply for re-delivery.

If you notice an error in your address after placing an order, contact us immediately at:

herraresupport@gmail.com

We will try to update the information before the order is dispatched, but we cannot guarantee that changes can be made after processing has begun.

9. International Shipping

At this time, Her Rare ships only within India.

We hope to offer international shipping in the future. Any expansion of our shipping coverage will be communicated on our website.

10. Contact Us

If you have questions about your order, shipping or delivery, please contact our customer support team:

Her Rare
Email: herraresupport@gmail.com

We're always happy to help you track down your Her Rare order.