Refund policy
At Her Rare, we want you to shop with confidence. If your purchase isn’t right for you, we’re here to make the return process simple and fair.
1. Return Eligibility
You may request a return within 3 days of receiving your order, provided that:
- The product is unused, unworn and in its original condition.
- The product is returned with its original packaging, tags, labels and accessories, where applicable.
- The product has not been damaged, altered, washed or used.
- Proof of purchase/order details are available.
Products that do not meet these conditions may not be eligible for return.
2. Return Time frame
Return requests must be submitted within 3 days of delivery.
To initiate a return, contact us at herraresupport@gmail.com with your order number and reason for the return. We will provide instructions for completing the return.
Return requests submitted after 3 days may not be accepted.
3. Refund Process & Timing
Once we receive and inspect your returned product, we will process the approved refund.
Refunds will be processed within 72 hours after the return has been approved.
The actual time for the refunded amount to appear in your bank account, card or payment method may vary depending on your payment provider or bank.
Refunds will generally be issued to the original payment method used for the purchase.
4. Exchanges
We may offer an exchange where the requested product or variant is available.
If the replacement item is unavailable, you may choose an eligible refund instead.
To request an exchange, contact herraresupport@gmail.com within 3 days of receiving your order.
5. Damaged, Defective or Incorrect Products
If your product arrives damaged, defective or is different from what you ordered, please contact us as soon as possible at herraresupport@gmail.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs or videos showing the damage, defect or incorrect product
- Photographs of the packaging, where relevant
Our team will review the issue and, where appropriate, arrange a replacement, exchange or refund.
Please do not return a damaged or defective product before contacting us and receiving return instructions.
6. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety or other product-specific reasons.
Non-returnable items may include:
- Personal-care or hygiene products that have been opened or used
- Products specifically marked as non-returnable
- Customized or personalized products
- Products damaged due to misuse, negligence or improper handling
- Gift cards, where applicable
The product page will indicate any product-specific return restrictions before purchase.
7. Return Shipping Costs
For a change-of-mind or preference-based return, return shipping costs may be borne by the customer unless otherwise stated on the product page or at the time of purchase.
If the product is damaged, defective, incorrect or otherwise our error, Her Rare will arrange or reimburse the applicable return shipping costs, subject to verification.
We will provide specific return-shipping instructions when your return request is approved.
8. Important Information
Please retain your return-shipping receipt or tracking information until your return has been successfully received and processed.
We reserve the right to decline a return or refund if the returned product does not meet the eligibility requirements described in this policy.
Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.
9. Contact Us
For return, refund or exchange assistance, please contact:
Her Rare Customer Support
Email: herraresupport@gmail.com
We’re committed to making your shopping experience with Her Rare as simple, transparent and reassuring as possible.